Privacy Policy & HIPAA Policy

PRIVACY POLICY / HIPAA POLICY

The jackathome.com website (this "Site") and the semen testing service ("Service") are provided by Care For There, LLC (collectively, "Company", "we", "us" or "our").  The following sets forth the Privacy Policy ("Privacy Policy") of Company and its affiliates with respect to information collected through the Site or otherwise from our customers, and is incorporated into and made a part of the Company Terms and Conditions, available at the Site.  This Privacy Policy describes how information about you is collected, used and disclosed by us when you sign up for and use the Services and it provides other important privacy information, describes when and how we may change this Privacy Policy, and tells you how to contact us with any questions or comments.

Effective Date: 8/15/2023

1. HIPAA Rights

When it comes to your health information, you have certain rights.  This section explains your rights and some of our responsibilities to help you.  You may request an electronic or paper copy of your records and other health information in possession of the Company.  We will provide a copy or a summary of your health information, usually within 30 days of your request.  We may charge a reasonable, cost-based fee to satisfy these requests.  You can ask us to correct health information about you that you think is incorrect or incomplete.  We may say “no” to your request, but we will tell you why in writing within 60 days.  You can ask us to communicate with you in a specific way (for example, via secure email, home or office phone, etc.).  We will honor all reasonable.  You can ask us not to use or share certain health information for treatment, payment, or our operations.  We are not required to agree to your request, and we may say “no” if it would affect the services, we provide you.  You can ask for a list (accounting) of the times we have shared your information for six years prior to the date you ask, who we shared it with, and why.  We will provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.  You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically.  We will provide you with a paper copy promptly.  If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.  We will make sure the person has this authority and can act for you before we take any action.  You can complain if you feel we have violated your rights by contacting us.  You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/.  We will not retaliate against you for filing a complaint.

For certain health information, you can tell us your choices about what we share.  If you have a clear preference for how we share your information in the situations described below, talk to us.  Tell us what you want us to do, and we will follow your instructions.  In these cases, you have both the right and choice to tell us to: Share information with your family, close friends, or others involved in the services we provide to you.  If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest.  We may also share your information when needed to lessen a serious and imminent threat to health or safety.  We NEVER share your medical information for the purpose of marketing or selling your information unless you give us written permission.

 

2. Purpose of Privacy Policy

Your privacy is important to us.  Accordingly, we provide these policies so that you understand how we collect, use and, in certain circumstances, disclose the information that you provide and/or that is automatically provided to us as a result of your visiting and using the Site or purchasing or using our products or services.  This Privacy Policy also explains the steps we take to secure your personal information.  Finally, this Privacy Policy explains your options regarding the collection, use and disclosure of your personal information.  By visiting this Site or purchasing or using any of our products or services, you accept the practices described in this Privacy Policy. We are not responsible for the content or privacy practices on any third-party website that may be linked to or from this Site.  Any questions regarding this Privacy Policy should be directed to our customer service department at {phone} or {email}.

 

3. Collection and Use of Personal Information

Personal information is information that identifies or is associated with a specific individual, such as a name, address, email address, or telephone number.  We collect personal information about our customers.  The ways in which we collect personal information about you include, but are not limited to, the following:

• Registration and Ordering Before using certain parts of this Site or purchasing our products or services, you must complete an online registration form or provide certain information to our representatives. During registration (whether via this Site or otherwise), you will be prompted to provide to us certain personal information, which may include, but is not limited to, your name, billing address, phone number, email address, and credit card number.  This personal information is used for billing purposes, fulfilling your orders, and communicating with you about your order and this Site, and for marketing purposes.  If we encounter a problem when processing your order, it will use your personal information to contact you.

 

• User Submissions Within Certain areas of this Site may permit you to enter your email address and other contact information to receive further information about us or for other purposes. Your submissions for these purposes are completely voluntary, so you have a choice whether to participate and disclose information to us.  Should you choose to submit information in response to these requests, we may collect and publish your name, email address and other information collected by us to market our products and services and any other products and services offered by us.

 

• Information Collected by and/or Provided to Third Parties We may obtain information about you and combine it with your account information. For example, we may receive information from the laboratory or online site from whom you purchased a Company product prior to your commencing service with us. In addition, we use a third-party service provider to serve ads and/or collect data on our behalf across the Internet and sometimes on this Web site. Some of these service providers may collect information about your visits to our Web site, and your interaction with our products and services to tailor marketing messages on this Web site and other sites or to trigger real time interaction, customize this Web site or enhance your profile.  Some of these service providers may be able to collect personal information that you share with this site via a web form automatically and prior to your pressing a submit button; and they may be able to use information from your visits to this site to send marketing messages to you in a way that may personally identify you.  This information is collected through the use of a cookie, a JavaScript tag and/or pixel, which is industry standard technology used by most major web sites.  The information collected by these service providers may include your device’s IP address, user agent, email addresses (where hashed or otherwise rendered pseudonymous) and other user and device level pseudonymous information.  Please keep in mind that your browser settings may not permit you to control the technologies utilized by these third-party companies.

Generally, we collect the above information for the following purposes: (i) to improve your experience on this Site; (ii) to improve the products and services that we sell to consumers; (iii) to communicate with you regarding this Site; (iv) to market and sell products and services to you and send you information about special offers; (v) to contact you about products or services you have purchased from us (including but not limited to the Services); (vi) to respond to your inquiries; (vii) to manage and develop our business and operations, administer accounts, and collect and process payments; and (viii) if you authorize text messaging, we will use your mobile number to communicate with you about your account and to send marketing text messages to you. If you decide that you no longer wish to receive emails or text messages from us that you had authorized, you may opt-out of receiving emails and text messages by managing your account preferences on this Site or by any other reasonable opt-out method available to you.  Please note that we may have to communicate with you about product or service orders that you choose to place.  You cannot opt-out of receiving product or service-related emails.  We will not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to third parties, except as noted below.  

 

We may disclose your personal information to third parties, including in the following circumstances:

• We use third party service providers to perform specific functions on our behalf, and we must disclose personal information to help those parties perform their services (for example, we may disclose your name, address and phone number to a commercial carrier such as Federal Express or UPS in order to deliver a physical product that you order, and we may disclose your name and credit card number and other information to financial services and credit card processing companies in order to process your orders).

 

• We may be required to disclose personal information in response to a legal process, order or investigation (for example, a subpoena or court order).

 

• We may disclose personal information where disclosure is necessary to protect our legal rights or to protect ourselves or others (for example, in order to reduce the risk of fraud or illegal activities).

 

• We may share personal information among its affiliated companies (for example, for the purpose of marketing products and services to you).

 

• We may provide identity verification services to third parties, and your personal information may be included in the data transferred to third parties in connection with those services.

 

• We may acquire, merge with or be acquired by another company, or we might sell some or all of our assets, and, in such a case, your personal information may be included in the transferred business assets. Also, in the event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, your personal information may be included in the transferred assets.

4. Cookies and Similar Online Tracking Technologies

"Cookies" are pieces of information that may be placed on your computer by a website for the purpose of facilitating and enhancing your communications and interaction with that website.  Cookies may possibly be used for such things as: (1) to customize your visitation and shopping experience; (2) to deliver content consistent with your stated interests; (3) to provide you with custom-tailored content; or (4) to save your password in password-protected areas.  The use of cookies is an industry-standard — you will find them at most major websites.  Most browsers are initially set to accept cookies.  If you would prefer, you can set yours to refuse cookies or to alert you when cookies are being sent.  However, it is possible that some parts of this Site will not function properly if you do so.  Cookies, by themselves, do not tell us your email address or other personal information unless you choose to provide this information to us.  However, once you choose to furnish this Site with personal information, this information may be linked to the data stored in the cookie.  We use cookies to understand usage of this Site and to improve the content and offerings on this Site.  In addition, we may utilize web beacons to recognize you when you visit this Site.  We may also use other technologies to provide us with other important anonymous information regarding the use of this Site.  To the extent these online tracking technologies are deemed to be a "sale" or "sharing" (which includes targeted advertising) under California law, California residents can opt-out of these online tracking technologies by submitting a request via the "Do Not Sell or Share My Personal Information" link at the bottom of most of our website pages.

 

5. Security

We take precautions and have implemented certain technical measures intended to protect against unauthorized access to, disclosure of, and unlawful interception of personal information submitted via this Site, including Secure Sockets Layer ("SSL") for all financial transactions through this Site.  However, your communications containing personal information may be unlawfully intercepted or accessed by third parties and/or this Site may be subject to network attacks or malfunctions.  We cannot and do not guarantee the security of any information transmitted over the Internet.  Once we receive your personal information, we take steps that we believe are reasonable to limit access to your personal information to only those employees and service providers whom we determine need access to the personal information to provide the requested products, services, offers or opportunities that may be of interest to you or that you have ordered, or that we otherwise disclose in accordance with Section 3 above.  However, even after we receive your personal information, we cannot and do not guarantee that your personal information will not be accessed, disclosed, altered, or destroyed as a result of a breach of our security efforts or as a result of any other event beyond our reasonable control.  Accordingly, we cannot and do not guarantee that your personal information or any other information is completely secure and safe from any risk.

 

6. Protection of Children

We do not knowingly solicit children to purchase services or products.  If, however, you authorize a child to use our services or products by providing them a device associated with your account, any information associated with such use will be treated as your information in accordance with this Privacy Policy.  This Site is not intended for children under the age of 16, and we do not intentionally or knowingly collect personal information from anyone under the age of 16.  We encourage parents and guardians to be involved in the online activities of their children to ensure that no information is collected from a child without parental or guardian permission.

 

7. Advertisements and Links

This Site may display advertisements and links for third-party websites, products and services.  Information you provide directly to third parties and information collected from you by third parties in connection with your use of their websites, products or services will be subject to such third parties’ privacy policies and not this Privacy Policy.

 

8. Your Account Preferences

Upon your request, we will: (a) correct or update your personal information; (b) stop sending emails to your email address; (c) stop sending text messages to your mobile phone number; (d) stop sending mail (including promotional materials) to your mailing address; and/or (d) disable your account to prevent any future purchases through that account.  You may make these updates / changes yourself by managing your account preferences on this Site or by any other reasonable account update mechanism available to you.  Do Not Track (DNT) Disclosure: This Site does not currently respond to "Do Not Track" signals of web browsers in general, as there currently are no uniform technological standards for recognizing and implementing "Do Not Track" signals.  However, this Site does respond to signals sent from California residents using a service called the Global Privacy Control (GPC), which may be considered a "Do Not Track" signal.  For more information, see Section 9 below.

 

9. Contact Us

For privacy related questions, comments and requests, please contact us at:

CARE FOR THERE, LLC

3840 Polly Lane

Carlsbad, CA 92008

Phone: 858-775-7218

Email: support@jackathome.com

 

10. California Residents

California has a data protection law called the California Consumer Privacy Act (CCPA), as amended, and this Section 109 includes information we are required to disclose under that law.  This section applies to you only if you are a California resident.

 

Selling and Sharing Personal Information

The CCPA gives California residents certain rights, including the right to tell companies to not "sell" or "share" their personal information.  In this Section, we use the terms "sell" and "share" as they are defined in the CCPA.  The CCPA defines "sell" or "sale" broadly to include the sharing of personal information (including information that does not directly identify an individual) in exchange for anything of value, which isn’t limited to the exchange of money.  "Share" is defined narrowly as providing personal information to a third party for cross-context behavioral advertising to a consumer based on information about their activity on multiple websites across the internet.  We engage in certain activities (as described below) that may be considered selling or sharing personal information under the CCPA.  That’s why we include a "Do Not Sell or Share My Personal Information" link at the bottom of most of our website pages and in some of our apps.  If you are a California resident, you can click this link to tell us to not sell or share your personal information.  Note that according to the CCPA, certain exchanges of personal information aren’t considered selling or sharing.  For example, if you specifically direct us to share your personal information, then we’ll do so.  It is also not selling or sharing if we place ads based solely on information we collect when you visit our websites.  Other examples include disclosures of personal information to service providers or other third parties as described in Section 3 above. 

 

Personal Information We Collect, Disclose for a Business Purpose, and Sell or Share

 

The chart below summarizes the categories of personal information we may have collected from you in the past 12 months, and how we collect, use, disclose and sell or share your personal information.  We do not have actual knowledge that we sell or share personal information of California residents under 16 years of age.  We retain your personal information only as long as necessary to fulfill the business purposes outlined in this privacy policy unless a longer retention period is required or permitted by law.  When determining the length of time to retain your information, we consider various criteria, including whether we need the information to comply with our legal obligations; resolve disputes; enforce our agreements; protect against fraudulent, deceptive, or illegal activity; or for other related business purposes.

 

 

 

Categories of Personal Information	Sources of Personal Information	How and Why, We Use This Information	Categories of Third Parties to Whom We May Have Disclosed This Information and Why	Categories of Third Parties to Whom We May Have Sold or Shared This Information
Identifiers like your name, email, address, phone number and phone call records, account information, payment information, device information	You provide directly to us: contact and account information; authentication and security information; payment information, like your credit or debit card; preference information; and other information you choose to provide.	We may use your personal data to create and administer your account, verify your identity, complete transactions, payments, billing, and fulfill requests you may make related to our products and services.  Other business purposes may include: 1. Personalize our products and services, respond to your inquiries, and perform our contractual obligations. 2. Conduct research and analysis. 3. Detect and protect against cybersecurity threats. 4. Protect you and others from unlawful activities. 5. Perform diagnostics and repair errors 6. Verify your identity. 7. Market and advertise our services or products to you. 8. Facilitate calculation of taxes, fees, or other obligations. 9. Cooperate with law enforcement and for legal or regulatory compliance. 10. Enforce our policies, terms and conditions, or other agreements.	We may disclose your identifiers to third parties for our business purposes; when you tell us to; or when you use our products or services to interact with third parties, whose separate privacy notices may apply to that data.  These entities include: 1. Service providers or contractors who are required to treat your personal data as private (confidential) and to use it only for performing the services we have requested. 2. Other third parties such as credit bureaus or financial institutions for device financing. We may also share personal data to advertise and market our products and services to you. 3. Our affiliates. 4. Entities that provide fraud prevention services to us. 5. Government authorities.	Third-party analytics, marketing and advertising providers
Commercial, financial and transactional information from purchasing our services or products	You, when you buy our services or products from us or from our partners.  We may obtain updated address information from our shippers.	In addition to any of the above business purposes: to provide effective customer service and to make your experience more relevant to you based on your history with us; to advertise and market our products and services to you.	Service providers, contractors, or other third parties, including our affiliates, as listed above.  We may also share personal data with third-party providers to advertise and market our products and services to you.	Third-party analytics, marketing and advertising providers
Internet activity information, like browsing history, interactions with our website and online advertisements; unique identifiers including device identifiers; cookies or similar tracking technologies	Your browser or mobile device when you visit our website or engage with our online advertisements, or you when you buy services or products from us online.	In addition to any of the above business purposes: to provide effective customer service and to make your experience more relevant to you based on your history with us; to advertise and market our products and services to you	Service providers, contractors, or other third parties, including our affiliates, as listed above.  We may also share personal data with third-party providers to advertise and market our products and services to you.	Third-party analytics, marketing and advertising providers
Sensitive personal information such as log-in credentials	You, when you create an account with us, or when you purchase our services or products.	To process, fulfill, and deliver products and services to you, to create an account for you, and to provide customer service to you.	Service providers or contractors who work for us may access your personal data to perform their services, and they are required to treat your personal data as private (confidential) and to use it only for performing the services we have requested.	None

 

Sensitive Personal Information

California residents have the right to limit the use of "sensitive personal information" (as defined in the CCPA) to certain purposes specified in the CCPA.  However, we already only collect or process sensitive personal information with your consent and for those purposes specified in the CCPA.  We do not use sensitive personal information for inferring characteristics about you.

 

Privacy tools and choices for California Residents

You have the right to know the categories and, in some cases, specific pieces of personal information we have collected about you, the categories of sources from which the personal information was collected, the business or commercial purpose for collecting, selling, or sharing personal information, the categories of personal information about you that we have either sold or shared for a business purpose, and the categories of third parties to whom we disclose personal information.

You have the right to request deletion of your personal data, but certain exceptions may apply. For example, we may keep personal information that is necessary to comply with a legal obligation, detect security incidents, or troubleshoot to identify and repair errors in our network.

You have the right to request correction of inaccurate personal data we maintain about you. Once we receive and confirm your verifiable consumer request, we will use commercially reasonable efforts to correct the inaccurate personal information.

You have the right to not be discriminated against for exercising your privacy rights under the CCPA.

 

Verification of your identity 

We have to verify your identity before we can give you access to, or delete, your personal data.  We may use information that you have provided to us, or information from a governmental identification, or through two step verification (where available) to verify your identity.  If we can’t verify your identity, we’ll unfortunately have to deny your request.  This is to protect you.

 

What to expect once you submit a request?

We will confirm receipt of the request within 10 days via the email address you provide.  Before we honor your rights to request information or delete information, we must verify your or your authorized agent’s identity.  In certain cases, we may require you to provide additional information in order to verify your request.

 

11. Ability to Accept Terms

You affirm that you are at least the age of majority in your state of residence, and are fully able and competent to enter into and accept the terms set forth in this Privacy Policy.

 

12. Revisions

From time to time, we may revise the Privacy Policy.  Your use of the Site or any Company product or service following the posting of any revised Privacy Policy shall be deemed acceptance of the revised policy.  If we make material changes to how we treat our users’ personal information, we will notify you by email to the primary email address specified in your account.  The date the privacy policy was last revised is identified at the top of the page.  You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically reviewing this privacy policy to check for any changes.  If you disagree with the terms of the Privacy Policy at any time, your sole remedy is to terminate your use of the Site and all of our products and services.  Continued use of the Site or any of our products or services constitutes your agreement to any Privacy Policy as in effect.