Frequently Asked Questions (FAQs)
 

WHAT IS JACK?

Jack offers at-home semen analysis kits, enabling individuals to evaluate their sperm quality and fertility, store sperm for future use, or verify the success of a vasectomy. Traditionally, semen analysis required a visit to a clinic or laboratory, where individuals had to provide a sample under potentially uncomfortable conditions, with staff and other patients nearby. Jack eliminates this discomfort by allowing the collection of samples in the privacy of your own home, delivering results that meet clinical standards without the inconvenience or embarrassment. For those who value ease, privacy, and accuracy on par with in-person laboratory assessments, Jack could be an ideal solution.

WHAT IS THE SUCCESS/FAILURE RATE OF THE TEST? ARE THERE ANY FALSE POSITIVES OR NEGATIVES?

Our kit was designed with the guidance of a top Andrologist and 100% of our kits are shipped back and analyzed by a lab that is regulated according to whatā€™s called the Clinical Laboratory Improvement Amendments, or CLIA. Which means we meet all federal requirements for providing doctors and patients with semen analysis results that can be used to make healthcare decisions. CLIA compliance is monitored by three federal agencies: The Food and Drug Administration (FDA), Center for Medicaid Services (CMS), and the Centers for Disease Control and Prevention (CDC). Each agency has a unique role in assuring quality laboratory testing. This ensures that every test is done to the same exacting quality standards, so you get results that you and your healthcare provider can use to make important decisions about your fertility. In the case of our Post Vasectomy test - we follow strict AUA Guidelines for assessing the success of a vasectomy procedure. If deemed successful it means that one well-mixed uncentrifuged post vasectomy semen sample showed azoospermia or only rare non-motile sperm (ā‰¤ 100,000 sperm/ml).

HOW LONG DO I NEED TO WAIT FROM THE LAST EJACULATION BEFORE GIVING A SAMPLE?

You MUST wait at least 12 weeks and have 20 ejactualtions after vasectomy.

IS JACK FDA-APPROVED?

The FDA doesn't exactly give its stamp of approval to laboratory tests like the ones we conduct. Instead, lab tests fall under the regulation umbrella of the Clinical Laboratory Improvement Amendments, affectionately known as CLIA. At our lab, we're proud to hold a CLIA certification (CLIA Number: 14D0714848), signifying our adherence to all national standards necessary for generating semen analysis results that doctors and patients can rely on for making informed health decisions. CLIA's standards are kept in check by a trio of federal bodies: The Food and Drug Administration (FDA), the Center for Medicaid Services (CMS), and the Centers for Disease Control and Prevention (CDC), each playing a vital role in ensuring the integrity of lab testing.
 

Here at Jack, we take great pride in managing our own CLIA-certified lab. This autonomy allows us to maintain the highest level of precision across all tests, offering you and your healthcare professionals reliable data to guide fertility choices. Additionally, our laboratory has earned accreditation from COLAā€”the Commission on Office Laboratory Accreditation. As a non-profit organization led by physicians, COLA aids laboratories in achieving and surpassing quality standards, ensuring compliance with both federal and state regulations.

WHAT DOES CLIA-CERTIFIED MEAN?

CLIA stands for the Clinical Laboratory Improvement Amendments, a set of federal quality standards established by the U.S. government to ensure the accuracy, reliability, and timeliness of lab testing. A CLIA-certified lab must meet strict protocols for handling and analyzing biological samplesā€”everything from technician qualifications to equipment calibration and result verification is closely regulated.

 

At Jack At Home, all semen samples are processed in a CLIA-certified lab, which means youā€™re getting the same standard of analysis you would in a hospital or clinical setting- but with the convenience and privacy of doing it from home. This certification ensures your test results are medically reliable, giving you peace of mind you can trust.

IS MY PRIVACY AND DATA SAFE?

Safeguarding your privacy is at the top of our priority list. When your semen analysis kit lands on your doorstep, it'll be tucked inside a plain cardboard box that won't give away its contents to any curious eyes. Unless someone scrutinizes the return address and happens to also have bought a Jack Kit, your secret's safe. And if they do recognize it? Well, you might just earn yourself a knowing fist bump and a new pal. The box you'll send back is just as incognito, devoid of any wording that might hint at what's inside, ensuring your trip to drop it off at UPS is worry-free.

Behind the scenes, our lab team handles your sample with utmost confidentiality, relying on barcode numbers and other non-personal details for identification. After your sample has had its moment under the microscope, we make sure it's properly disposed of. There's absolutely no chance of it being sold, stored, or repurposed for insemination purposes. And when it comes to getting your results, they're securely transmitted to you through our platform, keeping your information locked down and for your eyes only.

CAN I SHARE MY RESULTS WITH MY UROLOGIST?

Safeguarding your privacy is at the top of our priority list. When your semen analysis kit lands on your doorstep, it'll be tucked inside a plain cardboard box that won't give away its contents to any curious eyes. Unless someone scrutinizes the return address and happens to also have bought a Jack Kit, your secret's safe. And if they do recognize it? Well, you might just earn yourself a knowing fist bump and a new pal. The box you'll send back is just as incognito, devoid of any wording that might hint at what's inside, ensuring your trip to drop it off at UPS is worry-free.
 

Behind the scenes, our lab team handles your sample with utmost confidentiality, relying on barcode numbers and other non-personal details for identification. After your sample has had its moment under the microscope, we make sure it's properly disposed of. There's absolutely no chance of it being sold, stored, or repurposed for insemination purposes. And when it comes to getting your results, they're securely transmitted to you through our platform, keeping your information locked down and for your eyes only.

WHAT STATES IS JACK AVAILABLE IN?

Jack At Home is available in most states. However, due to logistics or other reasons, Jack is NOT available in the following states: Hawaii, Alaska, Rhode Island, or New York.

CAN I BUY A KIT FOR MY HUSBAND, BOYFRIEND, SPOUSE, ETC?

Of course! In the shipping details, you can list them when purchasing the kit. We do however, suggest letting them know prior to purchase of course!

DOES THE KIT HAVE AN EXPIRATION DATE?

Yes, but the only component of the kit with a ticking clock is the preservation solution. This magic elixir ensures your semen sample remains stable on its journey. You'll find the expiration date for this crucial ingredient on a sticker outside the kit. If you notice this date has come and gone (or is on the brink of doing so), don't hesitate to drop us a line at support@jackathome.com. We'll happily send over a fresh vial of preservation solution, on the house.

IS JACK COVERED BY MY INSURANCE OF FSA/HSA?

Currently, purchasing our kits requires direct payment. However, if you're managing an HSA or FSA account, there's a chance you can get reimbursed by your plan. Start by consulting with your plan provider to see if they cover the cost. If you get the green light, go ahead and use your personal credit card to cover the kit. Afterwards, you'll need to submit a receipt for reimbursement. Don't worry, we provide detailed receipts perfect for this purpose once you have your results. Should you need one tailored for your HSA/FSA, simply reach out to us at support@jackathome.com.

HOW LONG DOES IT TAKE FOR MY SAMPLE TO ARRIVE AT THE LAB?

Once UPS has received your return box, it typically takes UPS 5-7 days for us to receive the delivery at our CLIA Certified Laboratory. Soon after the package is received, your sample will be processed and you will be alerted via email that your results are ready.

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